1. Information We Collect
We collect and process various types of information to deliver and improve our services effectively:
a. Personal Information
- Name
- Email address
- Phone / Mobile number
- Postal address
- Business details
- Any information you provide when order / appointment / booking / contacting us
b. Technical Information
- IP address
- Browser type and version
- Device type and operating system
- Details of your visits to our website (e.g., pages viewed, time spent)
c. Service-Related Data
- Technical details related to the services we provide, such as system logs and troubleshooting data.
d. Payment Information
- Billing address
- Payment method and transaction details (processed securely through third-party payment gateway)
2. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To provide IT support, technical solutions, and other services you request.
- Communication: To respond to your inquiries, send service updates, and provide customer support.
- Billing and Payments: To process payments and manage invoices securely.
- Website Improvement: To analyze website traffic and enhance functionality.
- Legal Compliance: To comply with applicable laws and regulations.
3. Sharing Your Information
We value your privacy and only share your personal information in the following scenarios:
- Service Providers: Third-party providers who help us deliver services (e.g., payment processors, hosting providers) have limited access to your information for the sole purpose of performing their tasks.
- Legal Obligations: We may disclose data to comply with legal processes, enforce agreements, or protect against fraud.
- With Your Consent: In cases where you explicitly agree to share your information.
4. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once the retention period ends, we securely delete or anonymize your information.
5. Data Security
We implement robust measures to protect your personal data, including:
- Data encryption during transmission
- Secure storage systems
- Regular system audits and updates
Despite our efforts, no system is entirely immune to breaches. If a data breach occurs, we will notify affected individuals as required by law.
6. Your Rights
Under Australian privacy laws, you have the following rights concerning your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Update or correct inaccurate or incomplete information.
- Deletion: Request the removal of your data, subject to legal obligations.
- Objection: Object to specific types of data processing.
- Data Portability: Obtain your data in a structured, machine-readable format.
To exercise your rights, please contact us using the details provided in Section 10.
7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience and analyze site usage. You can control cookies through your browser settings. For detailed information, refer to our Cookie Policy.
8. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updated versions will be posted on our website with a revised effective date. We encourage you to review this policy periodically.
9. Complaints and Disputes
If you have concerns about how we handle your data, please contact us directly. If unsatisfied with our response, you may file a complaint with the Office of the Australian Information Commissioner (OAIC).
10. Contact us
If you have any questions about this Privacy Policy or your personal data, please reach out to us:
Victoria IT Pty Limited
- Email: [email protected]
- Phone: +61 (03) 8000 6052
- Post: PO Box 23262, Docklands, VIC 8012, Australia
We are committed to addressing your concerns and ensuring your privacy is protected.